SHIPMENTS - RETURNS - WARRANTIES

Shipping costs - Deliveries

Shipping cost

For shipping we use ELTA, a courier company or a transport agency.
Cash on delivery is not possible.

The shipping cost of the products is a function of the weight (kg) the volume of the destination and the shipping method. 

In hard-to-reach areas, the price may be doubled due to uploading.

In the event of a load larger than kg, consultation with the customer will be carried out first.

For an upgrade to a floor or other service, ask us the cost.

Our company delivers free of charge to all areas of Attica for orders over 1000.00 euros total value, including VAT, (tiles excluded). For orders below 1000.00 euros, the shipping costs are borne by the Company's customers (see the shipping charges table above).

 

Traditions

Deliveries are made in the following ways:

1) by your means from our store.

2) by our own means to your home, within the prefecture of Attica (see the transport charges table above).

3) by Courier for small volumes (see above table of transport charges).

3) with a shipping company for large volumes (see shipping charges table above). *

* In this case, the customer receives his order from the nearest branch of the transport company. You can indicate the transport company you want in the comments of the basket

Order processing, product collection and shipping are done daily and if items are in stock, delivery time is 1-4 business days. Deliveries are not made on public holidays, on days when our warehouse is closed due to the annual inventory, and on weekends (unless otherwise specified).

 

Update in cases of unavailable products

 

For orders with products that are not immediately available because they are out of stock or on back order, we will contact you to let you know the estimated delivery time.

The update is usually made within the next three working days from the date of the order to the contact information you filled in your order.

 

Completion of the shipment with the receipt of the products

 

It is clarified that the products of your order sent by transport or some courier, the responsibility is yours.

If for any reason the carriage is carried out by your own means or by a carrier acting on your behalf, then the responsibility for the carriage rests with you.

 Upon receipt, the condition of the product and its packaging should be carefully checked, in order to identify any problem that may have arisen during transport. If you find any problem with the packaging, please do not proceed with receiving the product, but contact us immediately. If you notice a problem immediately after receipt, you should report this to the carrier immediately. Immediately afterwards please contact us informing us of the relevant statement you made to the carrier.

 

 

Risk of Damage or Destruction of Products

 

The shipped products are checked before they are delivered to our customers or transport companies by both our company and the transporters.

 

For deliveries outside/outside Attica:

 

Our company is not responsible for product damage resulting from the transportation of the products as the products travel at the customer's responsibility.

(In these cases we recommend contacting the customer with the transport agency before the transport)

 

 

 

Product Returns / Withdrawal / Product Return Costs to the company

 

To avoid your own inconvenience we would recommend that you pay attention at the time of delivery of your order to the condition of the sold product and the intactness of its packaging, in order to identify any obvious defects, such as incorrect product shipment, broken product, missing parts, etc. Returns of products that have been sold through our Company Website are provided in the following cases:

In accordance with the provisions of the Consumer Protection Law, the customer has the right to withdraw without reason and return the product within fourteen (14) days from the date of receipt. If the product is not returned within 14 days of its delivery, it is considered to have been received in perfect condition and our company may not accept its return and replacement.

 

You have the right to return the product you purchased and ask
its replacement, in the following cases:

 

• in all cases where, by our error, you have been sent a product other than the one you ordered. In this case, you send back the product in its original packaging and condition (otherwise the return is not accepted) with the shipping method sent to you by our company. The transport costs are borne by our company.
• in case of a defective product, in terms of its function (DOA refers to Product Replacement with a Technical Problem during Dead-On-Arrival delivery), the customer has the right of withdrawal with a refund or replacement of the defective product with a new one or replacement with another model of to his liking at a corresponding price (for price differences, contact with the store is necessary) within fourteen (14) days from the date of receipt. In this case, the costs of return (or of the new shipment, in the cases of replacement/change) will be borne by the Company. (See DOA section)
• in the event of a damaged product, the customer has the right of withdrawal by replacing the defective product with a new one or replacing it with another model of his choice at a corresponding price (for price differences, contact with the store is necessary) provided that the product has been checked during receipt, presence of the carrier (it is noted that the carrier is obliged to remain during the process of unsealing the products). If the transport company has signed and received as a parcel for transport this commodity travels under the responsibility of the transporter and the customer. In the event that the product is damaged before transportation with the agency (for regions outside Attica), the costs of return (or of the new shipment, in the cases of replacement/change) will be borne by the Company.
• in cases where you simply wish to exchange it for another one, provided that the product you purchased is not "Handmade" or "Specially Made" (eg Handmade bathroom furniture, Handmade Mirrors, Handmade Washbasins). In this case the product must be in its original condition, unused, its packaging intact (closed) and including the original contents. In this case, the return costs will be borne by the customer and the customer will be credited (returned) 95% of the original value of the product, for operational costs and costs of returning the product to the supplier.

 

In the above cases, the customer will be responsible for the loss or deterioration of the products until they are returned to the Company. Therefore, we recommend that returns are made after prior consultation with our company and that the same carrier that originally shipped the product is used.

 

Please note that for any product return, you must contact a representative of our company by phone or in writing (via email).

 

In the event that an advance has been given, by any means of payment, for an order that includes "Handmade" or "Specially Made" products, there will be no right of withdrawal.

 

Products from the categories Bathroom Furniture, Handmade Washbasins, Handmade Mirrors, Specially Made Offer Products, Exhibition Products, products that have been placed or products whose codes have been canceled and the customer was informed of this before the purchase are not returned under any circumstances.

 

Finally, the product to be replaced must be accompanied by all the documents that accompanied it when it was purchased (e.g. Shipping Note, Invoice, Retail Receipt).

 

Warranties - Service

Each product is accompanied by a Commercial Warranty of good operation offered by the manufacturer, covered according to the specifications set by the manufacturer and at Repair Centers approved by him and which comes to cover you in addition to your legal rights.

For information about the commercial guarantee of the product you purchased from www.stospiti.gr, please also refer to the product packaging. In addition, you can consult the manufacturer's website.

 

CAUTION: In the event that the product you have just received has been damaged in transit, please refer to the section Methods of Shipping - Receiving.

Shipments to and from repair centers are always at your own expense and expense, unless a special procedure is provided by the manufacturer.

DOA Replacement Procedure

 

In addition to the above statutory rights, certain products may be subject to DOA trade replacement (Dead-On-Arrival Product Replacement).

This possibility, if provided by the manufacturer, concerns a certain period of time from the purchase and is usually valid for a few days from the date of purchase (a different time applies for each product from 3 to 30 days depending on the manufacturer). Therefore, in the event that the product is covered by the DOA replacement service and you wish to activate it, you should follow the restoration procedure provided by the manufacturer within the time provided by the procedure.

If a replacement rather than a repair is intended, then the product is sent to the manufacturer's approved return point for inspection and replacement approval and always in accordance with the manufacturer's DOA policy. As some manufacturers may provide support at your location, it is important to contact your warranty provider in advance to find out about the additional features – warranty benefits provided by the manufacturer.

 

Procedure:

To take advantage of the DOA feature where and when it is provided by the manufacturer, the procedure should be followed exactly as described by the manufacturer.

In any case, in order to make a DOA case return, the product must be accompanied by a copy of the "Purchase Receipt", be in perfect condition as well as its packaging, be accompanied by all its accessories, be within the prescribed by the DOA manufacturer and be accompanied by a detailed description of the problem when completing the Returns Form.

In cases where it is required by the manufacturer to have previously diagnosed a fault and approved a replacement by an authorized Repair Center before starting the DOA process, the latter will be accepted if the relevant approval of the Repair Center has been preceded

Please note that the DOA process may be subject to manufacturer approval even after the product has been received at our distribution center and shipping of the product for repair to the Repair Center as well as shipping costs shall be borne by you.